last updated: october 6, 2026

AGIGO Privacy Policy

AGIGO AG ("AGIGO", "we", "us" or "our") is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our software applications, or interact with our services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

We collect information that identifies, relates to, describes, or can be linked to you ("Personal Data"). The categories of information we collect depend on how you interact with our Services:

A. Information You Provide to Us Directly

  • Account and Profile Information: When you register for an AGIGO account, we collect your name, email address, physical address, phone number, password, and any optional profile details you choose to add.
  • Billing and Payment Information: If you purchase a paid subscription, our third-party payment processors collect your billing address, credit card details, or other financial information.
  • Communications: When you contact us for customer support, sales inquiries, or feedback, we collect your name, email address, and the contents of your message or attachments.

B. Information Collected Automatically

  • Usage and Telemetry Data: As a software platform, we automatically collect data about how you interact with our Services, such as feature usage, click paths, log data, error reports, and performance metrics.
  • Device and Connection Data: We collect technical information about your device, including your IP address, browser type and version, operating system, device identifiers, and network information.
  • Cookies and Similar Technologies: We use strictly necessary, functional, and performance first-party cookies and local storage to operate and improve our Services. For full details, please review our Cookie Policy. We do not use third-party advertising or tracking cookies.

C. Publicly Accessible Data

  • Information from official registers or generally accessible sources, insofar as this is necessary for business purposes or identification.

2. How We Use Your Information

We process your Personal Data for legitimate business and operational purposes, including to:

  • Provide and Maintain the Services: To create your account, authenticate your login, process transactions, and deliver the features of the AGIGO platform.
  • Improve and Secure the Services: To monitor platform usage, analyze trends, fix software bugs, enhance user experience, and prevent fraudulent, unauthorized, or illegal activity.
  • Communicate with You: To send administrative messages, security alerts, updates, billing notices, and responses to your support requests.
  • Legal Compliance: To comply with applicable laws, legal obligations, court orders, and governmental requests.

3. Legal Bases for Processing Personal Data (GDPR Compliance)

We process your Personal Data for the purposes stated below and based on the following legal grounds:

  • Performance of a Contract: Processing is necessary to fulfill our obligations under our Terms of Service, such as providing, activating, and managing your AGIGO user account, software access, customer support, and invoicing.
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as operating, securing, and continuously improving our software, ensuring IT security, preventing fraud, and asserting or defending legal claims.
  • Legal Obligation: Processing is necessary to comply with our statutory and legal obligations, such as maintaining tax and commercial law retention periods or providing information to authorities when legally required.
  • Consent: In specific instances where we ask for your consent, such as implementing marketing measures or using analysis and tracking technologies beyond what is strictly necessary, we process your data based on your consent, which you have the right to withdraw at any time.

4. How We Share and Disclose Information

We do not sell, rent, or trade your Personal Data to outside organizations. We may share your information only in the following limited circumstances:

  • Service Providers / Sub-processors: We engage trusted third-party companies and individuals to perform services on our behalf (such as cloud hosting infrastructure, customer support tools, and payment processing). These providers are bound by strict data protection agreements and are only permitted to process your data to provide services to us.
  • Business Transfers: If AGIGO is involved in a merger, acquisition, restructuring, bankruptcy, or sale of all or a portion of its assets, your Personal Data may be transferred as part of that transaction, subject to standard confidentiality safeguards.
  • Legal Requirements and Safety: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal processes, protect the rights, property, or safety of AGIGO, our users, or the public.

5. International Data Transfers

AGIGO is a Swiss-based company, and your information may be transferred to, stored, and processed in servers located outside your home country, including Switzerland and the European Union, where data protection laws may differ from those in your jurisdiction. When we transfer Personal Data internationally, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or reliance on recognized adequacy decisions) to protect your information in accordance with applicable laws.

6. Data Security

We implement robust technical and organizational security measures designed to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include data encryption in transit and at rest, secure access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Services are not directed to individuals under the age of 18. AGIGO does not knowingly collect or solicit Personal Data from children. If we become aware that we have inadvertently collected Personal Data from a child without proper consent, we will take immediate steps to delete such data from our servers. If you believe that a child has provided us with personal data, please contact us at legal@agigo.ai.

8. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide our Services, manage your account, or comply with our legal, tax, and accounting obligations. The retention duration depends on the purpose of data collection and any legal obligations.

9. Your Data Protection Rights

Depending on your place of residence (such as under the GDPR or Swiss Federal Act on Data Protection), you may have specific rights regarding your Personal Data, including:

  • Right of Access: You can request a copy of the Personal Data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): You can request that we delete your Personal Data under certain conditions.
  • Right to Restriction / Objection: You can object to or request restrictions on our processing of your data.
  • Right to Data Portability: You can request a structured, machine-readable copy of your data to transfer to another service.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or software functionality. When we make changes, we will update the "Last Updated" date at the top of this policy. If we make material changes, we will notify you via email where required by law.

11. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our data practices, please contact our privacy team at:

Email: legal@agigo.ai

Mailing Address:
AGIGO AG
Neugasse 136
8005 Zürich
Switzerland